Case3: It’s impossible to provide support to new employees when working remotely!
Solve your problems with a Q&A system that provides answers tailored to your skills
Customer information
- Industry
- Mail order
- Job Type
- Call Center
- Team Size
- About 20 people
- Applicable models
- BtoC、BtoB
- Business content
- Mail order call center
background
Teleworking makes it difficult to provide adequate support to new employees
Due to the COVID-19 pandemic, a system was introduced to allow employees to work remotely, but sufficient support was not provided to new employees, resulting in a decline in their effective utilization rate and awareness, and leading to mistakes in response.
Solution
Introduction of a Q&A system in which answers change depending on the level of the questioner
Introduction of QA system “BPUSS”
The support system has been strengthened by introducing the QA system “BPUSS,” which provides the most appropriate answer based on the skill level of the questioner, and having new employees use it.
QA Accumulation
“BPUSS” allows each user to register QAs, so by having new employees register their QAs, the QAs can be accumulated and used to provide support to new employees the following year.
Services used
BPUSS
A QA system that can provide the best answer for each questioner!
We aimed to create a truly usable QA system that changes the answers provided according to the skill level of the staff on-site.
